Terms of Service

Last Updated: March 1, 2026

Welcome to the website of PT Swarna Bakti Solusindo ("SBS", "we", "us", or "our"). By accessing or using our website at www.swarnabakti.com, you agree to be bound by these Terms of Service ("Terms"). Please read these Terms carefully before using our website www.swarnabakti.com.

1. Acceptance of Terms

By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you may not use our website. We reserve the right to modify these Terms at any time without prior notice. Your continued use of the website after any changes constitutes your acceptance of the modified Terms.

2. Description of Services

PT Swarna Bakti Solusindo provides electrical engineering and automation system integration services, including but not limited to:

• Electrical engineering and instrumentation design
• Factory Automation Systems (FAS) and Building Management Systems (BMS)
• PLC, SCADA, and HMI programming services
• Installation, commissioning, and maintenance of automation systems
• Technical support and training services
• Distribution of automation products from authorized partners (Mitsubishi Electric, Greystone Energy Systems, and others)

Our website provides information about our services, products, and capabilities. Specific service terms and conditions may be outlined in separate agreements or contracts for individual projects.

3. User Responsibilities

By using our website, you agree to:

• Provide accurate, current, and complete information when submitting inquiries or requests
• Maintain the confidentiality of your account credentials (if applicable)
• Use our website only for lawful purposes and in accordance with these Terms
• Not interfere with or disrupt our website or servers
• Not attempt to gain unauthorized access to our website or any related systems
• Not use our website to transmit viruses, malware, or other harmful code
• Not reproduce, duplicate, copy, sell, or exploit any portion of our website without express written permission

4. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, software, and design, is the property of PT Swarna Bakti Solusindo or its content suppliers and is protected by Indonesian copyright laws and international treaties.

The trademarks, service marks, and logos of SBS, Mitsubishi Electric, Greystone Energy Systems, and other third-party partners displayed on our website are the property of their respective owners. Nothing contained on our website should be construed as granting any license or right to use any trademark without our prior written permission or the permission of the trademark owner.

You may not modify, reproduce, distribute, display, or create derivative works of any content from our website without our express written permission.

5. Limitation of Liability

To the maximum extent permitted by applicable law, PT Swarna Bakti Solusindo shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business, or goodwill, arising out of or related to your use of our website or our services.

In no event shall our total liability to you for all claims, damages, and causes of action exceed the amount you have paid to us, if any, for accessing or using our website.

We do not warrant that our website will be uninterrupted, timely, secure, or error-free. Information on our website may be changed without notice and is provided for general information purposes only.

6. Indemnification

You agree to indemnify, defend, and hold harmless PT Swarna Bakti Solusindo, its officers, directors, employees, agents, and partners from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use of our website
• Your violation of these Terms
• Your violation of any third-party rights
• Any content you submit or transmit through our website

7. Product and Service Information

All product and service information provided on our website is for general informational purposes only. Specifications, pricing, and availability are subject to change without notice. We strive to maintain accurate and up-to-date information, but we make no warranties or representations regarding the completeness, accuracy, or reliability of any product or service information.

Technical specifications and performance data are based on standard operating conditions. Actual performance may vary depending on specific application requirements and environmental conditions. For critical applications, please contact our technical team for detailed specifications and recommendations.

8. Third-Party Links and Partners

Our website may contain links to third-party websites, including our strategic partners Mitsubishi Electric Indonesia and Greystone Energy Systems. These links are provided for your convenience and do not signify our endorsement of those websites or their content.

We are not responsible for the content, policies, or practices of third-party websites. Your access to and use of any linked third-party websites is at your own risk and is subject to the terms and conditions of those websites.

9. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information. By using our website, you consent to the collection and use of your information as described in our Privacy Policy.

10. Termination

We reserve the right to terminate or suspend your access to our website immediately, without prior notice or liability, for any reason, including but not limited to:

• Breach of these Terms
• Violation of applicable laws or regulations
• Fraudulent or illegal activities
• Activities that may harm our website, users, or third parties

11. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Republic of Indonesia. Any dispute arising out of or related to these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of Jakarta, Indonesia.

12. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid, illegal, or unenforceable provision shall be replaced by a valid and enforceable provision that most closely achieves the economic effect of the original provision.

13. Waiver

Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision. Any waiver of any provision of these Terms shall be effective only if in writing and signed by an authorized representative of PT Swarna Bakti Solusindo.

14. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published on our website, constitute the entire agreement between you and PT Swarna Bakti Solusindo regarding your use of our website. These Terms supersede all prior agreements and understandings between you and us.

15. Contact Information

If you have any questions about these Terms of Service, please contact us at:

PT Swarna Bakti Solusindo