Privacy Policy

Last Updated: March 1, 2026

PT Swarna Bakti Solusindo ("SBS", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.swarnabakti.com.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when you:

• Submit a contact form or request a consultation
• Send us an email or inquiry about our services
• Download technical documentation or product specifications
• Subscribe to our newsletters or updates
• Apply for a job or partnership opportunity

This information may include your name, email address, phone number, company name, job title, and any other details you provide.

Automatically Collected Information

We automatically collect certain information when you visit our website, including:

• IP address and browser type
• Operating system and device information
• Referring website and pages visited
• Time and date of visit
• Cookie usage and browsing behavior

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide requested information about our electrical engineering and automation services
• To process your requests for consultations, quotes, or project proposals
• To send you relevant technical documentation, product specifications, and industry updates
• To improve our website, products, and services based on user feedback
• To communicate with you about our services, partnerships, and industry developments
• To comply with legal obligations and protect our rights

3. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

• Service Providers:

  With trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you (e.g., web hosting, email services, analytics)

• Business Partners:

  With our strategic partners, including Mitsubishi Electric Indonesia and Greystone Energy Systems, when relevant to providing you with integrated solutions

• Legal Requirements:

  When required by law, court order, or government authorities

• Business Transfers:

  In connection with a merger, acquisition, or sale of assets, subject to confidentiality protections

• With Your Consent:

  With your explicit consent for any other purpose

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage. These measures include:

• Secure data transmission using encryption protocols (HTTPS)
• Restricted access to personal information to authorized personnel only
• Regular security assessments and vulnerability testing
• Secure storage systems and backup procedures

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

5. Your Rights

Under Indonesian Data Protection Law and applicable regulations, you have the right to:

• Access:

  Request access to the personal information we hold about you

• Correction:

  Request correction of inaccurate or incomplete information

• Deletion:

  Request deletion of your personal information (subject to legal retention requirements)

• Portability:

  Request transfer of your information to another service provider

• Objection:

  Object to processing of your information for marketing purposes

• Withdraw Consent:

  Withdraw consent at any time (where processing is based on consent)

To exercise these rights, please contact us at info@swarnabakti.com. We will respond to your request within a reasonable time frame in accordance with applicable law.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand how our website is used. For detailed information about cookies, please refer to our Cookie Policy.

7. Third-Party Websites

Our website may contain links to third-party websites, including those of our partners Mitsubishi Electric and Greystone Energy Systems. We are not responsible for the privacy practices or content of these external websites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than Indonesia, including countries where data protection laws may differ from Indonesian law. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your privacy and data security.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, applicable laws, or for other operational reasons. We will notify you of any material changes by posting the updated policy on our website with a revised effective date. Your continued use of our website after such changes constitutes your acceptance of the updated policy.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

PT Swarna Bakti Solusindo